Refund policy
Thank you for shopping at Sunset-Hunter ("we", "our", "us"). We hope you love your purchase, but we understand that sometimes things don't work out. This Return and Refund Policy outlines your rights to return items and receive a refund from us.
Returns
We want you to be happy with your order, we are determined to have each and every purchase result in a happy customer. Because everything here is handmade, there is some potential for human error. Usually, our quality control department will pick this up and everything will be handled before your order is even dispatched. However, on the rare case that something does slip through, all you need to do is let us know. Take a look at the details below on how to do that:
If a product is faulty in any way, you can return it within 14 days. Contact our customer services team using the contact form, quoting your name and order number. Or send an email to contact@sunset-hunter.com
A customer service representative will then talk you through the returns procedure which can often be eased by providing a digital image of the fault (along with a clear description of the problem) in an email to our customer support team.
In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email
If the fault cannot be verified over email, you may need to return the item to us for inspection
In that instance, a determination can then be made as to the state of the product
Please do not send your products back without contacting a member of our team first
Please note we work in accordance with these provisions:
Non-Faulty Goods: We cannot accept returns of non-faulty goods because the products have been personalized or customized specifically for you.
Faulty Goods:To return faulty goods you need to first contact a member of our Customer Services Team using the contact form.
We will only acknowledge returned goods if they are sent using Royal Mail 'Signed For' Recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault, then we will reimburse Royal Mail 'Signed For' Recorded delivery postage costs.
It is only when we receive the item in its original state, that Contrado Imaging Ltd. will redo or recommend a remedy for a faulty item.
Please note: if the product is in an used condition, we will not be able to offer you a remedy for faulty workmanship where we may repair the item. Where there is a minor fault, we may suggest an alternative remedy.
Refunds
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check Your Account: First, check your bank account or credit card statement again.
- Contact Your Bank or Credit Card Company: It may take some time before your refund is officially posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at contact@sunset-hunter.com.
Contact Us
If you have any questions or concerns about this Return and Refund Policy, please contact us at:
contact@sunset-hunter.com
By making a purchase from our site, you acknowledge that you have read and understood this Return and Refund Policy and agree to its terms.